📋 Looking to reach out to me? Check out my website IsaacTalks.com! View my LinkedIn here.
Detail-oriented Front Desk Agent, Manager on Duty, and Certified Medical Professional with over 7 years of experience providing exceptional customer service and hospitality. Proficient in managing guest reservations, handling cash transactions, and resolving issues promptly and professionally.
Possess a strong background in customer service and hospitality, with CNA certifications in three states and a focus on patient-centered care. Specializing in supervisory roles, I am looking to expand my skills.
Efficiency, productivity, timeliness, and passion drive my work. Currently pursuing a Bachelor of Science in Environmental Science and minoring in Education Studies and Philosophy/Law at UMass Boston. I look forward to continuing my education while I work in a local school.
Contact
(717) 315-2053
Boston, MA
Interests
🌍 Traveling
🧑🌾 Gardening
🏫 Learning
🆘 Helping
Licenses and Certifications
🧑⚕️ Montana CNA
🧑⚕️ Massachusetts CNA
🧑⚕️ Maine CNA
🧑⚕️ Patient Centered Dementia Care
Education
University of Massachusetts Boston – Boston, MA
Bachelor of Science in Environmental Science
Minors: Philosophy & Law, Secondary Education
September 2024 - May 2027 13 Credits Completed
- Completed coursework in Environmental Systems, Climate Change Science, Environmental Ethics, and Policy Analysis.
- Conducting research on urban sustainability and climate resilience, focusing on environmental justice and policy implications.
- Engaged in philosophical studies on ethics, law, and governance, exploring their intersections with environmental policy and education.
- Participating in secondary education training, with hands-on experience in curriculum development and teaching strategies for environmental science.
- Passionate about environmental advocacy, policy reform, and education, aiming to bridge the gap between science, law, and public engagement.
Unity Environmental University - Unity, ME
BS Environmental Science
August 2020 - May 2024 48 Credits Completed
- Completed coursework in Ecology, Environmental Policy, Conservation Biology, Climate Science, and Sustainable Resource Management.
- Conducted field research on soil and water quality, utilizing GIS mapping and data analysis to assess environmental changes over time.
- Collaborated on a community-based sustainability initiative, developing educational materials to promote eco-friendly practices among local residents.
- Passionate about environmental conservation, ecological restoration, and sustainability, with a focus on applying scientific research to real-world challenges.
Skills
Scheduling
Budgets
Customer Service
HIPAA
Admin Tasks
OpenAI Platform
Project Management
Web Design
Problem Resolution
Notion
WordPress
Microsoft Office
Team Leader
Medical Skills
Time Management
Teaching/Training
Work Experience
Front Desk/Host
The Beacon Hill Hotel and Bistro – Boston, MA
October 2024 – Present
- Executed front desk operations, including check-ins, check-outs, and reservation coordination.
- Responded promptly to guest inquiries and resolved issues to maintain high satisfaction levels.
- Served as a host for the bistro, seating guests, managing reservations, assigning server areas, and ensuring a seamless dining experience.
- Coordinated with staff across departments to ensure exceptional service and operational efficiency.
- Trained new front desk agents and other staff as needed.
Front Desk Agent / Manager on Duty
Wyndham Hotels & Resorts – Hershey, PA
August 2022 – August 2024
- Managed reservations, room assignments, and guest check-ins/outs efficiently.
- Oversaw cash handling for room charges, deposits, and incidentals with precision.
- Coordinated with housekeeping to ensure timely delivery of amenities and services to guest rooms.
- Trained multiple front desk agents on company policy and job roles.
Chat Agent
The Reynolds and Reynolds Company – Great Falls, MT
January 2022 – March 2022
- Worked for Gubagoo/Reynolds and Reynolds, providing customer support in a remote capacity.
- Obtained and qualified leads to assist dealerships in car sales.
- Documented customer details and interests to enhance sales opportunities and client follow-up.
- Delivered professional and efficient service to meet client and dealership needs.
Certified Nursing Assistant
BeeHive Homes Assisted Living
September 2021 – January 2022
- Delivered hands-on caregiving, including personal care, medication administration, and accurate charting.
- Provided training and mentorship to PCAs and CNAs, ensuring adherence to care standards and best practices.
- Supervised and supported staff as the highest licensed medical professional on-site to maintain a high level of patient care and teamwork.
Customer Service Representative
FCR
April 2021 – September 2021
- Managed inbound and outbound calls to assist clients with PPP loan processing.
- Conducted thorough reviews to identify and mitigate potential fraud.
- Ensured accurate documentation and compliance with loan guidelines and regulations.
- Provided clear and professional communication to resolve client inquiries efficiently.
Front Desk Agent / Manager on Duty
Hilton
June 2019 – April 2021
- Managed front desk operations, including answering calls, guest check-ins, and night audit processes.
- Assisted with hotel maintenance tasks such as cleaning the lobby and supporting overall hotel operations.
- Gained experience with Interstate Hotels and Springwood Hospitality, working across multiple Hilton properties nationwide.
- Played a leadership role in the community service outreach branch at the Kalispell, MT location and contributed to the successful opening of Tru by Hilton in Hershey, PA.
Certified Nursing Assistant
Benefis Health System
January 2018 – August 2018
- Restocked medical supplies and maintained organized inventory for efficient patient care.
- Accurately charted patient information and updates in compliance with healthcare standards.
- Monitored and recorded patient vitals, ensuring timely communication with medical staff.
- Engaged with patients of all ages, providing compassionate support and addressing their needs.
- Managed incoming phone calls, coordinating communication within the rehabilitation unit.
Board Game Teacher
Let’s Play Games and Toys – Great Falls, MT
March 2017 – December 2017
- Facilitated the sale and instruction of a wide variety of games, including board games, Euro games, and trading card games, tailoring recommendations to customer interests.
- Provided engaging demonstrations and tutorials to enhance customer understanding and enjoyment of games.
- Represented the store at the Great Falls Gaming Rendezvous, a gaming expo, where I promoted products, interacted with attendees, and supported event operations.
Environmental Center Student Worker
Milton Hershey School – Hershey, PA
June 2015 – March 2016
- Assisted with the care and feeding of reptiles, snakes, turtles, and other vertebrates, ensuring proper habitat maintenance.
- Conducted trailblazing and performed various manual labor tasks to support environmental initiatives.
- Completed a range of skilled and unskilled duties, contributing to the upkeep and operation of the center.
Projects
Non-Profit Assistance
- Assisted Gemma's Angels in Hershey, PA with various tasks, from website and tech work to volunteer work with various populations.
AI Deployment
- Deployed several custom AI models and LLMs for local businesses. With their needs in mind, I created an all-in-one solution for products like knowledgebases, chat systems, and data retrieval/composition.
AI Platforms
- Utilized several LLMs and AI Models that are open source, as well as those offered by the unit as an API resource to build and implement multiple front-end platforms to stream the output.
Personal Website
- Designed a custom website for my resume, my achievements, and the services I offer. I used WordPress.
Custom Web App
- Designed and built a modern, user-friendly web app similar to Thumbtack. Utilized WordPress and full-stack engineering to compose this project.
Business Website
- Designed websites for many local small businesses and some large enterprises. I also assisted in contract negotiations and closings for these businesses as their all-in-one solution
